Refund policy

At Cord Cult, we want you to feel confident with every purchase. If something is not right with your order, we're here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of delivery.

To be eligible:

  • The item must be unused, unworn and unwashed.
  • All original tags must be attached.
  • The product must be returned in its original packaging.
  • The item must not have stains, perfume, deodorant marks, makeup, damage or signs of wear.
  • The item must pass our quality inspection after it is received.

Products that do not meet these conditions may not be accepted for return or exchange.

Size Exchange

If you ordered the wrong size, you may request an exchange within 7 days of delivery, subject to availability of the requested size.

If the requested size is unavailable, we may offer an alternative size, store credit or refund depending on the eligibility of the order.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Registered email address or phone number
  • Clear photos of the product
  • Photos of the packaging, where relevant

We may request additional photos or videos to help us verify the issue.

Once verified, we will arrange an appropriate replacement, exchange or refund at no additional return-shipping cost to you.

Return Shipping

For damaged, defective or incorrect products, eligible return shipping costs will be covered by Cord Cult.

For other approved returns or exchanges, any applicable reverse shipping charges will be communicated before the return is confirmed.

If reverse pickup is unavailable at your location, you may be required to send the product to the return address provided by our customer support team.

Refunds

Once your returned product reaches us, it will go through a quality inspection.

If your return is approved, the refund will be processed to the original payment method wherever possible.

Please allow approximately 5-7 business days after approval for us to process the refund. Your bank or payment provider may require additional time for the amount to reflect in your account.

For Cash on Delivery orders, our customer support team may request valid bank account or UPI details to process the refund.

Original shipping charges, if any, may not be refundable unless the return is due to an incorrect, damaged or defective product supplied by us.

Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Customized or personalized products
  • Products specifically marked as "Final Sale"
  • Gift cards
  • Items damaged due to improper use or handling
  • Products returned without original tags
  • Products that have been worn, washed or altered
  • Products showing stains, odour, makeup, perfume or other signs of use

This does not limit any rights you may have where a product is defective, incorrect, not as described or otherwise covered under applicable law.

Sale & Promotional Orders

Products purchased during promotions, discount campaigns or sales will follow the return conditions displayed on the relevant product or promotional page.

Products specifically marked Final Sale cannot be returned for a change of mind, size preference or other non-defect reason.

If a sale product is damaged, defective or incorrect, please contact us and we will assist you.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may request an eligible return after receiving the order according to this policy.

Cord Cult also reserves the right to cancel an order in cases such as payment failure, incorrect pricing, suspected fraudulent activity, product unavailability or an incorrect delivery address.

If a prepaid order is cancelled by Cord Cult, the applicable amount will be refunded to the original payment method.

Refused or Undelivered Orders

Customers are responsible for providing complete and accurate delivery information.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the shipment or inability to contact the recipient, additional shipping charges may apply if the customer requests re-dispatch.

How to Request a Return or Exchange

To start a return or exchange request, please contact us through the customer support details available on our website.

Please include your:

  • Order number
  • Name
  • Registered phone number or email
  • Product you wish to return or exchange
  • Reason for the request
  • Required photos, where applicable

Do not send a product back without receiving return instructions from our support team.

Quality Check

All returned items are inspected before a refund or exchange is approved.

Cord Cult reserves the right to reject a return if the product does not meet the eligibility requirements mentioned in this policy.

If a return is rejected after inspection, our team will communicate the reason to you.

Contact Us

If you have any questions regarding a return, refund, exchange or your order, please contact our customer support team through the Contact Us page on our website.

We will make every reasonable effort to resolve your concern fairly and promptly.

Cord Cult
India

Last updated: September 2026