Privacy policy

At Cord Cult, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, create an account, place an order or interact with our services.

Information We Collect

We may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Customer account information
  • Payment-related information
  • Returns, refunds and exchange information
  • Customer support communications
  • IP address
  • Browser and device information
  • Website usage information
  • Cookies and similar technology data

How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Process payments and refunds
  • Provide shipping and delivery updates
  • Create and manage customer accounts
  • Process returns and exchanges
  • Manage memberships and customization services where applicable
  • Provide customer support
  • Prevent fraud and unauthorized transactions
  • Improve our website and customer experience
  • Provide relevant product recommendations
  • Send promotional communications where permitted
  • Measure marketing and advertising performance
  • Comply with applicable legal requirements

Payments

Payments made through our website may be processed by third-party payment service providers. Cord Cult does not ordinarily store complete debit card, credit card or other sensitive payment credentials on its own systems.

Shopify

Our store is hosted on Shopify, which provides the ecommerce platform used to operate our online store. Certain customer information may be processed by Shopify to provide checkout, security, analytics and other ecommerce functionality.

Sharing of Personal Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Shopify and ecommerce technology providers
  • Payment processors
  • Courier and logistics partners
  • Order fulfilment providers
  • Email and SMS service providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Government authorities where legally required

We do not sell your personal information to third parties in exchange for money.

Cookies

Our website may use cookies, pixels and similar technologies to keep products in your cart, remember preferences, maintain login sessions, analyse website traffic, improve functionality and measure advertising performance.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send you information about new products, offers, promotions and updates from Cord Cult.

You can unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Transactional messages relating to orders, payments, shipping, returns and your account may still be sent when necessary.

Data Security

We take reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, prevent fraud, resolve disputes and comply with applicable legal, accounting or regulatory requirements.

Your Privacy Rights

Subject to applicable law, you may contact us to request access, correction, updating or deletion of eligible personal information, withdraw consent where applicable or raise a concern regarding how your information is handled.

We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to third-party websites or services. Cord Cult is not responsible for the privacy practices, security or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or applicable requirements.

Contact Us

For questions or requests regarding this Privacy Policy, please contact us using the details available on our Contact Us page.

Cord Cult
India

Last updated: September 2026